Customer Enablement Manager training clients on the AI contracting platform from Ironclad. Building a Customer and Partner Enablement team at a high - growth company.
About the role
- Manager / Senior Manager responsible for driving Process Excellence at Thomson Reuters. Collaborating globally to improve business processes and mentor teams in Lean Six Sigma initiatives.
Responsibilities
- Collaborate with global teams to address process excellence needs
- Mentor Yellow Belt and Green Belt projects to ensure alignment with business goals
- Deliver and facilitate Lean Six Sigma training sessions
- Lead high-impact Process Excellence (PEX) projects for measurable improvements
- Consult with operations on transformation strategy and roadmap development
- Drive process excellence initiatives across multiple functions
- Map roles to activities to pinpoint AI tool use, cases, and opportunities
- Map current processes to identify inefficiencies and improvement opportunities
- Analyze data to uncover insights and areas for optimization
- Develop future state process maps for efficiency and effectiveness
- Facilitate workshops to identify AI and automation opportunities
- Partner with Centers of Excellence on initiatives to achieve targeted outcomes
Requirements
- Bachelor’s degree in business, engineering, or related field; MBA/advanced degree preferred
- 10+ years’ process excellence experience, specializing in Lean Six Sigma and AI tools
- Lean Six Sigma Black Belt certification required
- Experience mentoring Yellow/Green Belt projects and delivering Lean Six Sigma training
- Skilled in leading high-impact PEX projects and strategic operations transformation
- Expertise in current state mapping, data analysis, and developing future state processes
- Strong collaboration with COEs and global stakeholders on targeted initiatives
- Experience in usage of AI tools for productivity such as copilot and LLMs
- Experience running discovery workshops for AI and automation opportunities
- Knowledge of AI, ML, and data visualization tools (e.g., Tableau, Power BI)
- Proficient in Python, Microsoft Office, and process mapping tools
- Excellent written and verbal communication and active listening skills
- Effective at all organizational levels and working with cross-functional, remote teams
- Comfortable adapting to shifting priorities and driving change
- Willing to work flexible hours across time zones as needed.
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth by fostering a culture of continuous learning and skill development
- Industry Competitive Benefits including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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