Strategic consultant for the Shopify ecosystem focusing on DACH market development. Collaborating with JAKALA's eCommerce Delivery Center in Italy and partners.
About the role
- Customer support agent managing customer inquiries for a fast-growing E-commerce startup. Fostering customer satisfaction through effective communication and problem-solving.
Responsibilities
- You will be responsible for independently handling and coordinating customer inquiries across our e‑commerce channels (especially marketplaces such as Amazon)
- You ensure high customer satisfaction through solution‑oriented and timely communication
- You act as an important interface between customers, logistics, sales and internal teams
- You support the analysis of recurring customer issues and derive opportunities for optimization
- Ongoing maintenance and updating of support content, response templates and processes
- You identify trends, patterns and anomalies in customer feedback and report them in a structured way
- Support monitoring and reporting of relevant support KPIs (e.g., response times, case resolution rates)
- Contribute to quality assurance and the continuous improvement of the customer experience
Requirements
- Some experience in customer service, e‑commerce or a digital environment is an advantage — motivation and willingness to learn are more important to us
- You work independently, reliably and responsibly
- You enjoy working in a structured way and keep an overview even when handling multiple inquiries
- Strong service‑ and solution‑orientation and a friendly communication style
- Interest in e‑commerce platforms, particularly Amazon, and how they operate
- You are enthusiastic about digital processes, new tools and trends in online retail
- Excellent communication skills and the ability to explain issues clearly and understandably
- You bring your own ideas for optimizing processes and enhancing the customer experience
- Confident use of digital tools; social‑media affinity is a plus but not required
Benefits
- Remote work or in‑office in Olpe
- We provide you with a new MacBook
- 100% flexible working hours
- Very young & dynamic team
- Attractive bonuses for reaching milestones
- We provide a personal training and development budget
- Full‑time position and the possibility of a leadership role in the near future
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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