Hybrid Junior Customer Support, E‑Commerce

at Thiru GmbH

• Job title: Junior Customer Support, E‑Commerce
• Job type: Full Time
• Experience level: Entry level
• Salary: €558 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Olpe, Germany

About the role

• Customer support agent managing customer inquiries for a fast-growing E-commerce startup. Fostering customer satisfaction through effective communication and problem-solving.

Responsibilities

• You will be responsible for independently handling and coordinating customer inquiries across our e‑commerce channels (especially marketplaces such as Amazon)
• You ensure high customer satisfaction through solution‑oriented and timely communication
• You act as an important interface between customers, logistics, sales and internal teams
• You support the analysis of recurring customer issues and derive opportunities for optimization
• Ongoing maintenance and updating of support content, response templates and processes
• You identify trends, patterns and anomalies in customer feedback and report them in a structured way
• Support monitoring and reporting of relevant support KPIs (e.g., response times, case resolution rates)
• Contribute to quality assurance and the continuous improvement of the customer experience

Requirements

• Some experience in customer service, e‑commerce or a digital environment is an advantage — motivation and willingness to learn are more important to us
• You work independently, reliably and responsibly
• You enjoy working in a structured way and keep an overview even when handling multiple inquiries
• Strong service‑ and solution‑orientation and a friendly communication style
• Interest in e‑commerce platforms, particularly Amazon, and how they operate
• You are enthusiastic about digital processes, new tools and trends in online retail
• Excellent communication skills and the ability to explain issues clearly and understandably
• You bring your own ideas for optimizing processes and enhancing the customer experience
• Confident use of digital tools; social‑media affinity is a plus but not required

Benefits

• Remote work or in‑office in Olpe
• We provide you with a new MacBook
• 100% flexible working hours
• Very young & dynamic team
• Attractive bonuses for reaching milestones
• We provide a personal training and development budget
• Full‑time position and the possibility of a leadership role in the near future