Sales Support Mitarbeiter managing customer communication and coordinating projects. Supporting the Sales Manager in price management and order processing in a growing company.
Responsibilities
Customer communication & support: Assist the Sales Manager and independently communicate with customers via email, Teams, phone and in-person visits.
Quotation and pricing management: Prepare and follow up on quotations, contracts and price inquiries; determine delivery and packaging terms in coordination with the Sales Manager.
Order and sales order management: Capture, confirm and manage orders including adjustments, modifications and cancellations.
Master data and project data management: Maintain customer and item master data in ERP and CRM systems. Record and track project data, create sample orders and coordinate project progress.
Documentation & complaint management: Manage customer documentation and handle complaints, credit notes and export controls in coordination with the Sales Manager.
Requirements
Completed commercial training (e.g., wholesale/foreign trade clerk, industrial clerk) or an equivalent commercial qualification
Initial experience in inside sales is a plus
Confident user of MS Office applications and ideally experience working with ERP systems
Very good German and good English skills, spoken and written
Prior experience in the fragrance and cosmetics industry is desirable
Strong communication skills, combined with organizational aptitude and a high level of team orientation complete your profile
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