Clinical Analyst Associate ensuring data integrity and comprehensiveness for Advocate Health, analyzing healthcare data and presenting statistical information.
About the role
- Technology Service Desk Analyst ensuring seamless incident resolution for The Works. Proactively resolving issues, logging incidents, and contributing to a knowledge base for effective support.
Responsibilities
- Take charge of logging, categorising, and prioritising incidents, ensuring each one is owned and addressed with precision.
- Perform quick diagnostics and error checks to resolve issues, escalating when needed to ensure a smooth process.
- Identify incident trends and spot potential major incidents early, taking proactive action to prevent disruptions.
- Close the loop on resolved issues, ensuring tickets are completed with a clear, final resolution.
- Stay on top of SLAs, keeping stakeholders updated with timely communication every step of the way.
- Contribute to building an ever-evolving user knowledge base, empowering the team with valuable insights.
- Record and capture incidents accurately, ensuring no detail is missed in the process.
- Continuously work to enhance first-time fix rates, driving efficiency and improving user experience.
Requirements
- Solid experience in technology support, solving challenges and delivering seamless solutions
- A background in studying tech-related subjects, keeping you ahead of the curve
- Hands-on experience with ITSM tools, remote access, antivirus, email, and key user/business applications
- Relevant certifications such as ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas, and more, showcasing your commitment to professional growth
- Proven track record in an enterprise-level Service Desk, consistently following ITIL best practices to drive efficiency and excellence.
Benefits
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days including bank holidays.
- Holiday Purchase - Purchase an additional 5 days
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs
- And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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