GIS Analyst at GHD focusing on projects in Defence, renewable energy, and infrastructure. Responsible for delivering location intelligence products and services in a collaborative team environment.
CC
Hybrid Junior Infrastructure and Technology Analyst
at Câmara de Comercialização de Energia Elétrica - CCEE (Chamber of Electric Energy Commercialization)
Posted last month
About the role
- IT Infrastructure Analyst managing support requests (remote or in-person) and ensuring service quality at CCEE. Collaborating with internal users and maintaining technology infrastructure.
Responsibilities
- Responsible for handling internal and external first- and second-level (on-site or remote) support requests for desktops, telephony and connectivity, contributing to meeting quality indicators and SLAs;
- Track assets and their usage (inventory/productivity) of software and hardware (desktops, printers and telephony) by entering data into the company’s current system;
- Manage access profiles and communication groups using software, processes and procedures on CCEE's internal platforms;
- Resolve incidents and problems of low to high complexity related to end-user computing components;
- Help produce and apply technical documentation for installation and configuration procedures for end-user hardware and software, and maintain cabling infrastructure;
- Define and approve end-user hardware and software by evaluating and testing alignment with business needs, security and licensing requirements;
- Provide specialized support services for events and Energy Auctions, assisting the business area in delivering services to CCEE and the market;
- Approve and apply security patches and compliance practices for end-user assets, conducting impact studies and assessing alignment with CCEE needs;
- Keep the end-user computing estate up to date and compliant with company security policies through automatic software distribution via the current system;
- Develop configuration techniques for assets to ensure maximum security in the use of end-user computing resources, preventing data loss or service failures;
- Interact with Agents during the VPN communication activation process, providing technical support to help establish the service and convey confidence and expertise to the client;
- Analyze and identify root causes of configuration, usage and compatibility issues of hardware and software on workstations and technology services;
- Patch management for workstations using WSUS administration;
- Vulnerability management using Tenable;
- Automations using PowerShell and Python;
Requirements
- Currently pursuing a university degree in: Computer Science, Systems Analysis, Software Engineering, Information Technology, Engineering;
- Communication, negotiation, creativity, teamwork, dynamism and flexibility complete the profile for this role;
- Experience administering Office 365
- GPO administration for users and workstations
- Advantageous: knowledge of Power Automate;
- Advantageous: knowledge of Power Virtual Agent;
- Scripting development for Microsoft tools.
- SharePoint
- VDI
- Microsoft certifications
Benefits
- Health and well-being: Medical and dental plans, psychosocial assistance and a Mental Health Program to support your balance.
- Health Space: Doctors, nutritionists, reflexology, massage therapy, personal trainer and more to keep your energy renewed.
- High-energy fitness activities: support for your exercise routine.
- Wellness for the whole family: pet care included!
- Childcare assistance: Support in your child's early steps.
- Pharmacy allowance: More savings for your health care.
- Home office allowance: More comfort and efficiency in your day-to-day.
- Cards: Meal, Food and Mobility Vouchers – you choose how to use them!
- Transportation voucher: To connect you with convenience.
- Compensation calendar: Balance between personal and professional life.
- Birthday day off: The day is yours—enjoy!
- Extended parental leave: Because family is a priority.
- Language subsidy program: Improve your skills and broaden your horizons.
- Private pension plan: Security for your future.
- Performance-based bonus (PPR): Your effort recognized!
- Life insurance: Protection for you and your family.
- Vaccination campaigns, a program for expectant mothers, support for chronic disease management and even Executive Health Check-ups!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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