Functional Analyst providing N3 support in a technology - focused role with Periferia IT Group. Collaborating with teams to validate requirements and ensure delivery of quality solutions.
About the role
- Senior System Analyst providing hands-on technical expertise on a team supporting core applications and IT infrastructure. Collaborating with vendors and leading complex issue resolutions in IT.
Responsibilities
- Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
- Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Requirements
- 10+ years of IT experience
- Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams
- Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments.
- Configuration of Windows Infrastructure via Group Policy and/or scripts.
- Adept at using Powershell to automate and execute tasks.
- Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
- Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
- 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
- 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
- 1+ years' experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
- Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
- Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
- Experience in coordinating with third-party technical support vendors.
- Proficiency in creating and maintaining technical documentation.
- Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
- Solid understanding of IT service management and ITIL best practices is a plus.
- Track record of continuous learning and adapting to new technologies.
Benefits
- Hybrid schedule with 2–3 days per week onsite
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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