Hybrid Business Development Manager

at The Universal Group

• Job title: Business Development Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Auburn, United States

About the role

• Business Development Manager responsible for driving revenue growth in Pacific Northwest. Focused on account management, business development, and client relationships within Traffic Control industry.

Responsibilities

• Account Management & Client Relationship Development: Serve as the principal point of contact for accounts within the assigned territory.
• Develop, manage, and continuously improve a systematic approach to managing key accounts.
• Build and foster a strong referral network to generate new revenue opportunities.
• Maintain ongoing communication with clients to ensure satisfaction and long-term retention.
• Follow up with customers on open proposals, renewals, and action items from meetings.
• Conduct regular client visits to identify upselling and cross-selling opportunities.
• Business Development & Revenue Growth: Develop new business by analyzing account potential; initiating, developing, and closing sales opportunities.
• Prospect and qualify leads within construction, infrastructure, utilities, municipal, and related sectors.
• Recommend new applications, service enhancements, and tailored traffic control solutions.
• Execute strategic territory plans to expand market share and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals.
• Sales Strategy, Proposals & Contract Management: Demonstrate a complete understanding of pricing models, proposal structures, and service agreements.
• Prepare detailed proposals and bids addressing identified client needs.
• Gather and submit comprehensive business information for tenders and presentations.
• Negotiate pricing, contract terms, and service agreements in alignment with company guidelines.
• Ensure compliance with contractual terms, reporting requirements, and renewal timelines.
• Operational Collaboration & Service Excellence: Lead and maintain strong sales-to-operations collaboration to ensure customer expectations and service requirements are met.
• Coordinate with operations to confirm project feasibility, scheduling, and resource allocation.
• Address service concerns promptly and support resolution to maintain client satisfaction.
• Ensure smooth transition from contract execution to operational delivery.
• Reporting, Forecasting & CRM Management: Maintain accurate records of all sales and prospecting activities including calls, presentations, closed sales, and follow-up actions within CRM.
• Provide weekly, monthly, and quarterly sales forecasts to senior leadership.
• Analyze pipeline metrics, proposal-to-close ratios, and territory performance data.
• Contribute to annual territory planning and strategic growth discussions.

Requirements

• 5+ years of experience in outside sales roles, specifically as an Account Manager, prioritizing new business development.
• Proficiency in CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
• History of delivering client-centric solutions to address diverse needs effectively.
• Outstanding presentation, negotiation, and interpersonal skills.
• Bachelor's degree in Business Administration, Sales, or a related field is an asset.
• Proficiency in identifying, researching, and qualifying potential leads or prospects within a target market.
• Effectively address objections, managing negotiations to close deals and convert opportunities into actual sales.
• Proficient in relationship building & strong presentation skills.
• Exceptional communication, influence, and negotiation skills across all stakeholder levels.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Benefits

• Extended Medical, Vision, and Dental benefits after the probationary period.
• Excellent total compensation package.
• Access to a Health and Wellness Program.
• Paid vacation.
• Access to a growing organization with lots of advancement opportunities.
• An amazing culture where you will feel supported and recognized for your work.