Strategic Operations Manager orchestrating critical work for leadership at Tails.com. Driving governance and project delivery in the pet food subscription sector.
WC
Hybrid Senior Manager – Surety Operations
Posted 10 hours ago
About the role
- Senior Manager providing strategic leadership for technology and operations within the Surety division. Overseeing cross-functional initiatives and fostering partnerships for operational excellence.
Responsibilities
- Provide strategic leadership for technology, operations, and business planning initiatives within the Surety division.
- Leverage data analytics to identify trends and drive improvements in business outcomes.
- Design and implement key processes, metrics, and operational enhancements across leadership teams.
- Maintain awareness of industry, economic, and competitive conditions to inform strategic direction.
- Collaborate with internal stakeholders—including underwriting, IT, legal, and claims—to execute division-wide initiatives.
- Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists responsible for reporting and analytics across the Surety division.
- Promote staff development through coaching, performance management, and clearly defined objectives.
- Build and strengthen partnerships with product, actuarial, IT, finance, billing, claims, underwriting, product management, and marketing teams.
- Establish and maintain operational practices that optimize internal resource utilization and efficiency.
Requirements
- 8+ years in surety operations, underwriting support, or underwriting
- 4 years of leadership experience
- Analytical, quantitative, and problem-solving skills
- Advanced knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross-functional operations and business drivers
- Knowledge of key industry, economic, and competitive conditions, as well as the strategic and operational challenges facing the business
- Ability to provide focus and direction to field operations and strong project management capabilities to implement national/regional initiatives
- Bachelor’s degree in business, insurance, or related field or equivalent experience in surety underwriting
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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