About the role

Strategic Operations Manager orchestrating critical work for leadership at Tails.com. Driving governance and project delivery in the pet food subscription sector.

Responsibilities

Orchestrate the delivery of our most critical work on behalf of the CEO and CTOO, ensuring our leadership cadence drives real results.
Running the business cadence, including leadership team meetings, strategy portfolio monthlies, and cross-functional working groups.
Preparing the leadership team for Board meetings by creating materials, maintaining dashboards, and compiling strategic slides.
Acting as the lead Incident Manager during business-wide crises, coordinating the response on behalf of a director level sponsor.
Managing the company’s risk portfolio and preparing the LT to ensure they are tracking and mitigating high-priority threats.
Developing and refining core business processes, such as New Product Development, to ensure we scale efficiently.
Coaching and mentoring project leads across the company to develop a "best-in-class" delivery culture.

Proven experience managing business-wide incidents or high-stakes crises with a calm, methodical approach.
Experience preparing high-quality strategic materials, dashboards, and reports for C-Suite or Board-level stakeholders.
The ability to influence senior leaders, resolve functional conflicts, and hold teams accountable for delivery.
Demonstrated ability to develop, implement, and refine core business processes (e.g. New Product Development or operational cadences).
Experience leading or overseeing large-scale strategic programs and managing dependencies across multiple functions.
The ability to set up and execute business planning, whether GTM, operations, project or incident plans.
Nationally recognised certification in a project methodology and the ability to work alongside project leaders in both a linear and agile fashion.
Comfortable with Commercial Finance terminology and practice with the ability to add rigour to business cases and make business recommendations based on risks and opportunities.
Either a fast-moving consumer goods (FMCG) or technology enabled background.
Formal or informal training experience for internal audiences. For example, the ability to upskill departmental leads in project management best practice through training creation and delivery.
The ability to prioritise between Director driven initiatives and strategic workstreams.

Competitive salary, reviewed annually
Annual bonus, based on company performance
Flexible core hours, giving you true work life balance
Hybrid role to ensure this role works for you
25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
Optional 5 days unpaid leave and 1 paid volunteer day each year
When you need a change of scenery, you can work from abroad 2 weeks every 6 months
Health insurance for you, paid by Tails.com
Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
Flexible paid care leave to support immediate dependants, people close to you and pets
In house L&D team, with access to year round courses to help drive your development
50% discount on all Tails.com
Discounted gym membership