About the role

Client Services Project Manager II at Thermo Fisher Scientific managing delivery of Cell and Gene Therapy products. Collaborating with internal teams for customer satisfaction and order management.

Responsibilities

Manage a portfolio of Commercial Supply Agreement customers, ensuring smooth post-execution support by collaborating with internal cross-functional teams, coordinating purchase orders, inventory, supporting documentation for order release holds on orders, and managing the regular customer-facing order review meetings
Serves as the internal link between departments, maintaining direct communication with both internal stakeholders and external customers
Initiates the involvement of appropriate internal teams, maintains ongoing communication and ensure deliverables meet company and customer standards
Work under the direction of the Strategic Alliance Manager, to review and align quarterly forecasts and support annual price notification activities as required
Collaborate effectively with the global team- including Operations, Logistics, LCS Customer Service and other key partners-to address customer needs and resolve issues efficiently
Coordinates inventory review for single lot availability, and coordinates with internal partners to secure inventory not yet available for production or shipment
Performs other related duties as the need arises and/or assigned

Bachelor's Degree plus 2 years of customer facing experience, preferably in the life sciences industry
Preferred Fields of Study: life sciences, healthcare, business or related field
Project Management certification preferred
Strong understanding of GMP/GxP requirements and quality management systems
Excellent organizational and planning abilities with demonstrated experience managing multiple complex projects
Advanced communication and presentation skills; able to effectively engage with clients and internal stakeholders
Proficient in project management tools and MS Office applications (Excel, PowerPoint, etc.)
Experience with relevant systems like Salesforce, GPMS, TrackWise preferred
Demonstrated financial acumen and budget management capabilities
Analytical approach with ability to identify and address risks
Detail-oriented with excellent documentation and process compliance skills
Self-directed while collaborating effectively in a matrix environment
English fluency required; additional languages beneficial
Travel required 10-25%
Client-focused with demonstrated ability to build and maintain professional relationships.

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount