EIS Manager leading the transition of GE products and services from development to operational deployment. Ensuring a seamless EIS process to maximize customer satisfaction through effective project management.
About the role
- Application Manager leading a team of application scientists at Thermo Fisher Scientific. Supporting pre- and post-sales technical services for advanced instrumentation across industries.
Responsibilities
- Guide a successful team of application scientists supporting Thermo Fisher Scientific's advanced instrumentation and solutions across multiple industries
- Support customer achievement through exceptional pre- and post-sales technical support, training, and consultative services
- Collaborate with sales teams to increase market presence while ensuring customer satisfaction and loyalty
- Manage demonstrations, validations, troubleshooting, and implementation of complex scientific workflows
- Serve as a technical expert, maintaining current knowledge of emerging technologies and applications in your field
- Support team development and maintain effective relationships across the organization to achieve business objectives
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in applicable field
- Preferred Fields of Study: Chemistry, Biology, Biochemistry, Materials Science or related
- Additional certifications in management or relevant technical areas advantageous
- Valid driver's license required
- 3+ years of people management or team leadership experience
- Deep expertise with analytical instrumentation, workflows and applications
- Demonstrated success in customer-facing technical support
- Excellent presentation and communication skills across all levels
- Strong business understanding and ability to support commercial success
- Experience developing and delivering technical training programs
- Ability to travel up to 50%
- Proficient in English; additional language skills valuable
- Advanced problem-solving and project management capabilities
- Strong interpersonal skills and ability to work in collaborative environment
- Experience with quality systems and regulatory requirements
- Demonstrated ability to mentor and develop technical staff
Benefits
- Reasonable accommodation to participate in the job application or interview process
- Essential job functions and benefits and privileges of employment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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