Profissional responsável por operações complexas e atendimento ao cliente no setor financeiro. Garantindo fluidez operacional e mediando soluções em compliance e operações financeiras.
About the role
- Head of Commercial Operations overseeing the Order-to-Cash process for ESN & More Nutrition. Responsible for automated processes and operational excellence in a hybrid working environment.
Responsibilities
- You will own the global end-to-end Order-to-Cash process from customer onboarding through cash receipt
- You will continuously develop the existing O2C framework and ensure scalable structures
- You will actively drive the automation of central processes (including EDI, Salesforce workflows, reporting)
- You will manage and monitor operational KPIs such as OTIF, DSO, Order Accuracy, Dispute Rate and Cost-to-Serve
- You will ensure high data quality, accurate customer master data and reliable order validation
- You will work closely with Supply Chain & Logistics on delivery performance, product availability and OTIF targets
- You will cooperate with Finance & Credit Control on invoice accuracy, collections/dunning and cash-flow optimization
- You will help shape the integration of Salesforce and SAP S/4HANA together with IT and the Transformation Office
- You will build out digital O2C capabilities such as workflow automation, EDI coverage and KPI dashboards
- Depending on development and setup, you may assume broader responsibilities up to the functional leadership of specific roles or areas
Requirements
- You hold a degree in Business, Supply Chain, Finance, Business Operations or a related field
- You bring many years of solid professional experience in Order-to-Cash, Sales Operations or Commercial Operations
- You have extensive experience in end-to-end process management, operational excellence and digitization
- You are well versed in Salesforce Sales Cloud (Order Management, Workflows) and SAP S/4HANA (SD, FI, Credit Management)
- You have experience with EDI processes, automation tools and reporting dashboards
- You work analytically, in a structured and solution-oriented manner and approach operational topics proactively
- You communicate clearly, manage stakeholders confidently and enjoy cross-functional collaboration
- You have business-fluent English; German language skills are a plus.
Benefits
- Attractive employee discounts on ESN & More products
- Flexible working hours & remote work options
- Mobility & fitness subsidies (e.g., Wellpass, Deutschlandticket)
- Company pension scheme
- Workation options and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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