Site Manager working on SHDF retrofit programme within the social housing background. Responsible for high standard Site Management activities and ensuring compliance with safety and quality standards.
About the role
- IT Oversight Change Manager at Phoenix Group managing IT change processes and ensuring compliance. Leading change advisory board and collaborating with stakeholders for seamless change execution.
Responsibilities
- Establish and maintain IT change management policies, processes, and standards
- Ensure compliance with ITIL framework and internal governance requirements
- Monitor and report on change success rates, unauthorized changes, and risk mitigation
- Oversee the end-to-end lifecycle of IT changes: request, assessment, approval, implementation, and review
- Assess and prioritize change requests based on risk, impact, and business value
- Facilitate post-implementation reviews and continuous improvement initiatives
- Chair and manage the Change Advisory Board (CAB) meetings
- Collaborate with project teams, service owners, and business stakeholders to ensure smooth change execution
- Conduct impact assessments and risk evaluations for proposed changes
- Produce regular reports on change performance, compliance, and trends
Requirements
- Proven experience in a Change Assurance Manager role with an IT Service Operations team
- Highly experienced in Service Now service management tool
- Strong understanding of ITIL Change Management principles and frameworks
- Ability to enforce compliance with organisational change policies and standards
- ITIL Certified
Benefits
- 38 days annual leave
- Private medical cover
- Excellent pension
- 12x salary life assurance
- Career breaks
- Income protection
- 3x volunteering days
- Indicative bonus range of 16-32%
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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