About the role

Public Benefits Case Manager at Nationalities Service Center assisting immigrant households with public benefits in Philadelphia. Training clients to maintain ongoing access to benefits and coordinating referrals to other programs.

Responsibilities

Screen referred newcomers for benefits eligibility based on immigration status, income, geographic, and household composition.
Assist eligible households with completing applications for benefits such as Medical Assistance, SNAP, WIC, Supplemental Security Income, and LIHEAP via online applications and/or accompaniment to appropriate offices as needed.
Provide individualized training to program participants to ensure they learn how to maintain ongoing access to benefits.
Occasionally accompany clients to County Assistance Office locations in Philadelphia to assist with application and training process.
Follow up and advocate with County Assistance Office, Social Security Administration and other external contacts as needed.
Facilitate referrals to other NSC programs, including supports for Adjustment of Status to Lawful Permanent Resident.
Maintain accurate, timely, and orderly case file and database records per NSC and the funder’s guidelines.
Communicate with other NSC staff to coordinate services to clients.
Attend weekly Health Team meetings and monthly department meetings.
Other duties as assigned within the scope of position expectations and the mission of NSC.

Minimum of 1 year of case management experience and/or previous experience working within the refugee and immigrant community.
Bilingual skills in English and one of the following preferred: Ukrainian, Haitian Creole, Dari, Pashto, Swahili or French.
Basic knowledge of public benefits and eligibility criteria.
Knowledge of basic case management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, documenting client interactions and proactively supporting a client's pursuit of goals.
Knowledge of community resources and benefits that impact and/or benefit the targeted client needs, as well as relevant legal and political issues.
Proficiency using a computer, Microsoft Office, and a willingness to learn other software as needed.
Strong written and verbal communication skills to effectively and professionally communicate with diverse groups of co-workers, clients, external business partners, and the community.
Possess strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse group of co-workers, external business partners, and the community.
Ability to multitask and work in a fast-paced environment.
Ability to effectively interview and engage a client in appropriate programming.
Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.