Customer Support Engineer managing customer technical requests in renewable energy sector. Provide support via calls and emails, project modifications, and data - driven solutions.
About the role
- Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
Responsibilities
- Respond to client enquiries, troubleshoot technical issues, and deliver timely resolutions
- Manage incidents and service requests, escalating where required
- Follow Incident and Problem Management processes to ensure service quality
- Maintain accurate time entries and meet agreed Service Level Agreements (SLAs)
- Work collaboratively within the Support Team to ensure excellent client outcomes
- Provide occasional on‑site, face‑to‑face support to clients
Requirements
- 1–2 years’ experience in an IT support role
- Experience working in a Managed Service Provider (MSP) environment
- Strong written and verbal communication skills
- A proactive learner who enjoys working as part of a team
- High attention to detail and consistent accuracy
- Strong emotional intelligence and a calm, patient approach with customers
- Ability to thrive in a fast‑paced, high‑demand environment
- Microsoft 365 administration (user onboarding/offboarding, licensing, mailboxes)
- General troubleshooting: MFA, Conditional Access, email security, vendor liaison
- End‑user computing support: Windows OS, Microsoft Office, desktop applications
- Basic networking knowledge: LAN, WAN, Wi‑Fi, VPNs
- Device provisioning and rebuilds using Autopilot / Intune
- Ticket management using ITSM tools
- Valid driver licence and experience providing on‑site support
- Industry‑recognised certifications (Microsoft certifications preferred)
Benefits
- Supportive, collaborative, and respectful workplace
- Exposure to an experienced team of Service Experience Engineers
- Ongoing learning through company‑funded training and certifications
- Clear pathways for career growth and internal opportunities
- Engaging workplace with regular staff events and social activities
- Free breakfast, soft drinks, and monthly team lunches
- A culture that values wellbeing, development, and belonging
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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