Provide first level IT support for Atlantic Health System staff and customers. Document incidents, resolve requests, and collaborate with team members for effective support.
About the role
- Technical Product Support Engineer providing Tier 3 support for Leica Biosystems’ Core Histology portfolio. Collaborating within global teams for service readiness and product excellence.
Responsibilities
- Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments
- Provide Tier 3 support for field service engineers
- Analyze field performance data and customer feedback for improvements
- Develop and maintain service documentation and training materials
- Collaborate cross-functionally for product excellence and customer satisfaction
Requirements
- Bachelor’s degree in Engineering, Mechatronics, or a related technical field;
- 5+ years of experience in technical support, service engineering, or product training;
- Proven experience supporting or servicing Leica Biosystems instruments, or core histology-based instruments;
- Familiarity with associated consumables and workflows;
- Demonstrated ability to support complex instrumentation in regulated environments;
- Excellent verbal and written communication skills;
Benefits
- Health care program
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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