IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
Responsibilities
- Point de contact privilégié des utilisateurs clients, contribuant à leur satisfaction
- Prendre en charge et traiter les demandes d’assistance via la plateforme de ticketing
- Comprendre les problématiques rencontrées et fournir des conseils techniques
- Assurer un suivi rigoureux des tickets pour garantir une résolution rapide
- Analyser et résoudre les incidents (N1/N2) en lien avec le support éditeur (N3) et les consultants
- Identifier, reproduire et qualifier les anomalies signalées
- Intervenir à distance directement sur l’environnement du client lorsque nécessaire
- Contribuer à l’amélioration continue du support
Requirements
- Formation Bac+2 à Bac+3 en informatique, conception industrielle ou mécanique, ou cursus équivalent
- 3 ans d’expérience en support technique et/ou développement
- Expérience souhaitée en support technique, idéalement dans un environnement PLM et/ou CAO
- Connaissance des environnements Windows, des bases de données (SQL Server, Oracle), des réseaux, APIs, logs applicatifs et outils de CAO
- Anglais technique apprécié.
Benefits
- RTT (6.5 par an)
- Télétravail 2 jours par semaine
- Prime de vacances
- Prime de Cooptation
- Intéressement et Participation
- Carte Ticket Restaurant Edenred (9€ par jour travaillé, Prise en charge 60%)
- Mutuelle familiale à tarif unique (Prise en charge 50%)
- Remboursement de l'abonnement transports en commun (Prise en charge 50%)
- Accompagnement individualisé des collaborateurs en situation de handicap
- 1% Logement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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