About the role

Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.

Responsibilities

Be the go-to person in the Sportsbook area and handle all questions and problems that come up.
Regularly talk with Sportsbook teams including Technology, Product, Risk and Trading to clarify and fix any issues.
Keep track of all Sportsbook problems and questions using our software.
Decide which tasks are most important and help fix big system issues using your knowledge.
Keep detailed records of all issues with trading, feeds, and tech stuff to help us keep track of and fix these problems.
Identify patterns, notice if problems keep happening, and escalate them to the relevant people.
Make sure the whole Sportsbook team knows about any big issues that could affect trading.
Make sure any event changes, mistakes, or customer goodwill actions are executed correctly and customers are promptly informed.
Use our internal tools to report on problems, errors, and any time the system is down.
Be in charge of talking to the feed providers to keep things running smoothly.
Make sure events in the system are set up and settled correctly.
Follow our established processes for escalating incidents and queries to senior management.

Love for sports - if you're passionate about sports and know the big games and teams well, plus have some knowledge about betting and how it works, you're in the right place.
Customer-first mindset - if you've worked with customers before, especially in sports betting, that's great.
Communication skills - you should be good at explaining things simply and changing how you talk depending on the audience.
Handling challenges - stay calm and make accurate, stress-free decisions in high-pressure situations.
Microsoft Office 365 - good command of Excel, Outlook, and Teams for efficient daily operations.
Detail-oriented and proactive - you notice the small, important details, quickly decide what's most important, and jump in to solve problems before anyone else even sees them.
Eagerness to learn and grow - wanting to get better at what you do and learn all about the sports betting world.
Fluent in English - ability to communicate clearly and effectively in English.
Flexibility - being okay with working at different times, since we're here for our customers all day, every day, and sports happen around the clock.

Remuneration package that meets the highest industry standards.
Performance-based Bonus Plan that reflect your achievements and contributions towards our shared objectives.
Benefit from a Flexible Working Schedule that fits your lifestyle.
Earn an extra 30% for working night shifts.
Comprehensive Private Healthcare, with Dentalcare too.
Enjoy daily meals with our Food Vouchers.
Free Gym Membership to keep you healthy and energized.
Get around with a complimentary Public Transport Pass.
Unlimited access to Live Sport Streaming.
Exclusive invites to our Social Events and Gatherings.
Convenient Car Parking just for you.