Hybrid External Identity Support Analyst

at Kocho

• Job title: External Identity Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, SQL, .NET
• Location requirements: Hybrid, Cardiff, United Kingdom

About the role

• External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.

Responsibilities

• Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
• Maintain and improve the Configuration Management Database (CMDB) for supported services.
• Support smooth transition of clients and projects into Managed Solution Support.
• Contribute to the development and enhancement of Kocho’s identity service offerings.
• Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
• Influence clients to adopt best‑practice approaches for secure and scalable identity management.
• Act as an advocate for clients when working with internal teams and Senior Management.
• Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Requirements

• Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
• Ability to read and modify code in .NET and C#.
• Experience with SQL and database management tools.
• Solid working knowledge of PowerShell for automation and diagnostics.
• Experience supporting enterprise-scale environments.
• Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect
• Experience in operational support roles within business environments.
• Ability to work effectively in virtual, collaborative, and team-based settings.
• Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
• Strong analytical and problem‑solving ability.
• Demonstrated learning agility and a willingness to adopt new identity technologies.
• Familiarity with Authorization concepts (roles, permissions, app registrations, service principals).
• User and group lifecycle management (creation, modification, deletion, dynamic groups).
• Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Benefits

• Flexible collaboration spaces
• Equal opportunities employer