Hybrid Digital Service Experience Product Owner

at The Hartford

• Job title: Digital Service Experience Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,640 - $126,960 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hartford, United States

About the role

• Digital Product Owner optimizing digital customer experiences at The Hartford. Advocating for customers and executing initiatives to enhance self-service capabilities in digital channels.

Responsibilities

• Responsible for partnering with IT and other resources to oversee and manage the execution of digital enhancements and projects to ensure experience and business objectives are met.
• Accountable for driving digital adoption with strong collaboration with IT, Operations and Process partners.
• Responsible for prioritizing and grooming the product backlog (1-2 scrum teams) with the support of the product manager to ensure proper feature roadmap alignment.
• Oversee and manage the day-to-day health of sites including monitoring of key experience metrics, identifying and management production support concerns, and implementation of maintenance items. Ensure on time and on budget delivery of new capabilities.
• Partner with key stakeholders to set priorities for experiences, enhancements and capabilities needed to achieve targeted results over time. Achieve consistent, measurable results (cost-benefit analysis).
• Perform analysis and determine trends. Assist with tracking and reporting on key metrics of digital performance – including online and offline data and voice of the customer.

Requirements

• 3+ years of experience in product ownership, digital, marketing, technology, or related field
• Self-motivated individual with demonstrated ability to handle multiple high priority demands, manage expectations and achieve objectives
• Strong individual contributor who can work in a team environment and navigate effectively with different constituencies in achieving goals
• Ability to clearly articulate business requirements/user stories and translate business needs into digital experience solutions
• Demonstrated experience leading process optimization initiatives and/or process improvement skillsets (e.g. Six Sigma)
• College degree required with a business, marketing/advertising, IT or closely related major.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition