Clinical Account Executive at Cigna leveraging pharmacy expertise to drive health plan client goals. Managing complex client relationships with a focus on clinical outcomes and satisfaction.
Responsibilities
Leverage pharmacy and healthcare expertise to meet the Health Plan client’s strategic goals.
Develop and present a comprehensive strategy aligning and supporting to the client’s strategic goals.
Address critical business metrics such as member and client satisfaction, clinical support, and clinical solution program adoption.
Manage a book of moderately complex clients and promote an optimal patient experience.
Serve as client’s gold-standard clinical resource and provide comprehensive management of clinical strategies and initiatives.
Act in concert with assigned Account Executive and Manager to service the health management consultative needs of the client.
Lead clinical client Strategic Planning and Review Consultation (SPARC) meetings.
Maintain strong client relationships to ensure retention/satisfaction/upsell targets are met.
Requirements
Current U.S. Pharmacist License.
Minimum of 3 years licensure experience preferred.
2 plus years of Client facing experience preferred.
Proficiency in using Microsoft applications.
Quick study, high energy, self-starter, approachable, and collaborative.
Influential and impactful presentation and communication skills.
Strong business acumen.
Flexibility, keen to improve organizational effectiveness.
Excellent presentation and client relationship skills needed in order to facilitate upsell of clinical programs and retain clients.
Strong analytical and problem solving skills.
Strong focus on book of business client satisfaction and client retention results.
Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
Ability to learn multiple internal reporting and analytic tools for client management.
Ability to travel overnight up to 15%.
Benefits
Starting on day one of employment, offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
401(k) with company match.
Company paid life insurance.
Tuition reimbursement.
A minimum of 18 days of paid time off per year and paid holidays.
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