Accounts Receivable Analyst handling revenue cycle management and client billing issues for Cigna Group. Collaborating with internal teams to mitigate financial risks and manage customer accounts effectively.
Responsibilities
Responsible for the collections of the Accounts Receivable for Corporate Financial Services
Analyze and mitigate financial risk and exposure to the organization; in addition to demonstrating strong analytic and customer service skills
Work with internal and external partners to ensure timely disposition of outstanding accounts receivable and balances owed by Pharmacy Benefit Management (PBM) clients and employer groups
Day-to-day financial contact for the Account Management teams and the client
Understand how and why a client denies/short-pays an invoice, and must be able to work with the client and internal partners to resolve issues in a timely manner
Preparation of raw data, analysis and reporting into appropriate receivable documents for use by clients, internal partners and management
Proactive monitoring of assigned Book of Business for issues that could cause a build-up of A/R
Build client relationships through partnership in facilitating the resolution of a client’s issue
Resolve short payments received from clients
Working with internal partners to address billing issues and recommend solutions to keep A/R from being impacted
Additional special projects as needed
Requirements
Bachelor’s degree in Accounting, Finance, Business, or related field or equivalent relevant work experience
2+ years' professional experience - Accounts Receivable, Accounting, or Commercial Collections highly preferred
Healthcare, Insurance, PBM, or Pharmacy experience highly preferred
Proficiency in Microsoft Excel, Outlook; Oracle and Adobe Acrobat experience a plus
Demonstrated integrity and strong work ethic
Ability to work under pressure and meet deadlines
Strong organizational skills and attention to detail
Strong written & verbal communication skills and ability to interact with clients
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