Senior Account Manager at Socially Powerful leading influencer marketing campaigns for high - profile clients. Collaborate across teams to deliver impactful strategies and manage client relationships in a fast - paced environment.
About the role
- Account Manager managing client relationships for OccuNet’s repricing solutions. Focusing on client satisfaction, reporting interpretation, and service improvements in a fast-paced environment.
Responsibilities
- Serve as the primary relationship manager for a portfolio of mid-tier accounts.
- Attend and facilitate meetings with clients and partners to address ongoing needs and strategic initiatives.
- Collaborate with internal teams to resolve escalated operational, provider, and member issues.
- Analyze client reporting and trends related to claims processing, negotiations, and balance billing to identify improvement opportunities.
- Proactively communicate client expectations, feedback and workflow updates to internal stakeholders to ensure alignment with client needs are met.
- Support client renewals, ongoing education, and business reviews by translating data into clear, actionable insights.
Requirements
- Strong attention to detail with a focus on accuracy and follow-through.
- Excellent written, verbal and interpersonal communication skills.
- Experience in reference-based pricing, self-funded plans and fully insured plans.
- Proven ability to build and maintain client relationships (employer groups, brokers, TPA and insurance carriers).
- Proactive problem-solver with the ability to anticipate issues and recommend solutions.
- Comfortable managing multiple priorities and accounts in a fast-paced environment.
- Organized thinking with the ability to consolidate and communicate relevant information.
- Demonstrate ability to work independently with excellent judgment.
- Capable of delegating or coordinating research and tasks when appropriate.
- Proactive identification of opportunities to improve client and member experiences.
- Demonstrates proficient computer skills. (i.e. Microsoft Office).
Benefits
- 401(k) with matching
- Dental insurance
- Health insurance
- Vision insurance
- Health savings account
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager managing large influencer marketing accounts for award - winning agency Socially Powerful. Conducting campaign strategy and ensuring client satisfaction through effective communication and execution.
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