Hybrid Account Manager

at The MISSION Group

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Account Manager at krow Group managing integrated campaigns for clients like Post Office and AION. Building relationships, overseeing project delivery, and mentoring junior team members in a hybrid role.

Responsibilities

• Build and maintain strong client and internal relationships
• Manage client briefs from initial scoping through to final delivery
• Oversee timelines, budgets and production processes to ensure work is delivered on time and on budget
• Proactively forward plan resource to support smooth account delivery
• Lead key documentation and ensure clear team communication
• Contribute to strategic thinking and creative development
• Develop a strong understanding of your client’s business, including performance, competitors and markets
• Identify opportunities to add value beyond business-as-usual activity
• Effectively manage upwards, keeping senior stakeholders informed and escalating where appropriate
• Support and mentor junior team members
• Maintain brand consistency and quality across all outputs
• Manage finance processes, approvals, and third-party costs

Requirements

• Experience working within a marketing agency or managing communications campaigns client side
• Confident communicator with excellent written and verbal communication skills
• Highly organised with exceptional attention to detail
• Strong interpersonal skills, with the ability to mentor and inspire junior team members
• Proactive, solution-focused mindset
• Understanding of omni-channel marketing including broadcast and digital/social delivery
• Proficient in Microsoft Office

Benefits

• 25 days’ holiday, increasing to 29 after two years’ service, plus Bank Holidays
• Company pension scheme, with enhanced Employer contributions after 1 years’ service
• Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.
• Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc.
• Electric Car Purchase Scheme, via Salary Sacrifice
• Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System
• Employee referral scheme
• Regular staff social events
• Company Christmas closure
• Long service awards
• Cycle To Work scheme
• Mission Share Scheme