AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
PC
Hybrid Senior IT Product Specialist – Application Packaging
Posted 3 days ago
About the role
- IT Product Specialist Senior at PG&E, handling application packaging and deployment solutions. Utilizing modern technology in a hybrid environment to enhance employee experience.
Responsibilities
- Design, build, and maintain scripted and non-interactive (silent) Windows application installations for enterprise deployment via Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune
- Create and modify MSI/MST packages using AdminStudio and InstallShield following established packaging standards and workflows
- Perform installation testing and validation on Windows 11 platforms
- Integrate configuration changes and application settings using Microsoft Installer (MSI) standards and best practices
- Develop custom packaging solutions and resolve compatibility issues using shims where necessary
- Develop automation solutions using PowerShell, CScript, WScript, VBScript, and related scripting tools
- Innovate and implement new automation strategies to improve efficiency, reduce manual effort, and streamline packaging processes
- Partner with application owners and project teams to gather requirements and define packaging specifications
- Lead technical review sessions to align on business requirements, deployment strategies, and delivery methodologies
- Estimate packaging effort, cost, and timelines for project planning and execution
- Provide regular status updates and accurate delivery forecasts to stakeholders
- Conduct quality assurance testing and peer reviews of application packages
- Provide advanced post-production deployment support and troubleshooting
- Participate in monthly BMC Remedy/ServiceNow queue master rotation
Requirements
- Advanced experience with Flexera AdminStudio, InstallShield and AppDeployToolkit
- Strong knowledge of Microsoft SCCM and Intune deployment models
- Deep understanding of MSI/MST packaging standards and Windows Installer technologies
- Experience building and deploying application shims
- Strong scripting proficiency (PowerShell preferred)
- Enterprise-level troubleshooting and analytical skills
- Associate in Computer Science, Business, Engineering or equivalent work experience
- 4 years of Application Packaging experience
- Strong proficiency at packaging applications into MSI /MST format using AdminStudio and InstallShield
- Bachelor's degree in Computer Science, Business, Engineering or equivalent work experience (desired)
- 6 years of Application Packaging experience (desired)
- Strong proficiency creating transforms, custom actions, chain installments, understanding software pre-requisites, and user profile settings for new and existing packages (desired)
- Strong proficiency with capturing virtual snapshots (desired)
- Familiarity with building shims to resolve application functionality issues (desired)
- Proficient at Boolean Logic and following other people’s scripts and AppDeployToolkit (desired)
- Ability to create custom scripts (VB or PowerShell) and utilities (C# preferred language) (desired)
- Strong understanding of Windows operating systems (desired)
- Experience with Microsoft System Center Configuration Manager (desired)
- Experience working at a Utility Company (desired)
Benefits
- Health Care
- Retirement Plans
- Top Industry Wages
- Paid Time Off & Sign-on Bonus
- Relocation Services
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