Manager of Inside Sales team overseeing operations and enhancing customer relationships. Ensuring sales growth while providing exceptional service and training associates.
About the role
- Leading Digital and Inside Sales at Teya, driving revenue growth in Italy's SMB market. Building a high-performing sales team and executing digital transformation strategies.
Responsibilities
- Be a key member of the leadership team in Italy, working cross-functionally to optimize an integrated go-to-market approach
- Define and own the Inside Sales (outbound sales) and digital channels strategy, aligned with overall company growth objectives
- Build and lead a high-performing team of Inside Sales
- Establish a culture of accountability, performance, and continuous improvement
- Coordinate the integration between traditional and digital sales channels to maximize efficiency
- Develop and execute a comprehensive digital transformation roadmap for sales and marketing operations
- Deliver consistent growth against quarterly and annual sales targets across all channels
- Drive pipeline creation from inbound/outbound motions, partnerships, and campaigns – in partnership with Marketing
- Optimize conversion across the entire funnel – lead to opportunity, opportunity to close, and post-sale expansion
- Develop and implement specific strategies for the Teya Store and other digital channels, including e-commerce optimization
- Design and execute digital sales strategies that leverage automation, personalization, and data analytics
- Analyze and optimize conversion rates of digital channels to maximize ROI and customer lifetime value
- Implement A/B testing frameworks to continuously improve digital sales performance
- Lead performance marketing initiatives across paid search, paid social, display advertising, and other digital channels
- Develop and manage digital marketing budgets, ensuring optimal allocation across channels based on performance metrics
- Implement and optimize marketing automation workflows to nurture leads and drive conversions
- Create and execute SEO/SEM strategies to increase organic and paid traffic to digital properties
- Leverage data analytics and attribution modeling to understand customer journeys and optimize touchpoints
- Collaborate with Marketing to develop compelling digital content strategies that drive engagement and conversions
- Implement retargeting and remarketing campaigns to maximize conversion rates
- Stay current with digital marketing trends, tools, and best practices in the fintech and SMB sectors
- Recruit, onboard, and develop top talent at all levels of the Inside Sales team
- Coach, and set clear goals and incentives for high performance
- Create career paths to grow and retain talent
- Implement continuous training programs to keep the team updated on products, sales techniques, and market trends
Requirements
- 6+ years of B2B sales experience, with at least 3+ years leading Inside Sales organizations, contact centers
- Strong digital marketing experience, with proven digital go to market strategies
- Strong grasp of modern sales tools and CRM (e.g., HubSpot, Twilio, dialers, etc.)
- Experience with e-commerce platforms and digital sales strategies
- Demonstrated success building and scaling teams in a high-growth technology/fintech environment
- Data-driven operator with a track record of delivering predictable revenue at scale
- Excellent communicator and motivator – able to set direction and inspire execution
- Fluency in Italian and English
- Knowledge of the Italian SMB market and its specific needs
- Availability to travel within Italy
- Ability to work in a multinational and multicultural environment
- Knowledge of the fintech or financial services sector is an advantage.
Benefits
- Health Insurance
- 25 days of Annual leave (+ Bank holidays)
- Frequent team events & activities in the office and outside
- Office snacks every day
- Friendly, comfortable and informal office environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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