Manager of Inside Sales team overseeing operations and enhancing customer relationships. Ensuring sales growth while providing exceptional service and training associates.
Responsibilities
Overseeing day-to-day operations of an inside sales team
Provide high level customer service while maximizing sales and gross profit
Ensure customers receive prompt and efficient service
Maintain profitability through report analysis and issue resolution
Researching and preparing sales orders and quotes
Training associates in computer systems and sales techniques
Handling customer inquiries and problem resolution
Requirements
Proven experience managing Inside Sales teams
Broad understanding of Inside Sales operations and business development strategies within B2B environments
Skilled in leveraging CRM systems and data analytics
Experience implementing outreach strategies for customer relationships
Demonstrated success in coaching and developing sales talent
Familiarity with diverse customer segments and buying behaviors
Excellent communication, negotiation, and relationship-building skills
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