Manager of Inside Sales team overseeing operations and enhancing customer relationships. Ensuring sales growth while providing exceptional service and training associates.
About the role
- Inside Sales Account Manager managing customer sales processes in Italy and Spain. Responsible for developing existing accounts and sourcing new opportunities within the region.
Responsibilities
- Manages the customer sales process for specific territories (Mediterranean area e.g. Italy and Greece) and accounts via phone and email.
- Potential to do field visits as required to help advance opportunities.
- Meets sales targets and is responsible for accurate forecasting and maintaining up-to-date contact and opportunity information in CRM database
- Engages with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt
- Working either individually or together with the Lead Generation Specialist team on prospecting activities to find new accounts and develop new opportunities
- Works collaboratively with the wider sales team including TAMs, ISAMs, Sales Specialists and Service Contracts team
- Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts
- Tracks and reports on all activities to managers
Requirements
- Fluency in English and Italian required
- Knowledge of Genetic analysis techniques (PCR / NGS / Sanger etc)
- Able to quickly grasp and master highly technical concepts and articulate them well to others
- Outstanding listening, verbal, and written communication skills - articulate and quick thinking
- Team goal oriented with a focus on achieving team sales performance metrics.
- Detail-oriented and ability to focus in a fast-paced environment
- Proven successful sales experience with a technical product line a plus but other sales experience would be considered
Benefits
- flexible time off
- private medical insurance
- compassion and care time off
- leisure travel insurance
- pension
- lifestyle allowance
- employee stock purchasing program
- volunteer time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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