General Manager leading operational performance in a multi-concept hospitality venue. Responsible for guest experience, team management, and financial results in Nashville, TN.
Responsibilities
Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
Ensure facilities, equipment, and systems are maintained to company and safety standards
Act as the primary escalation point for operational issues and guest concerns
Recruit, hire, train, develop, and retain management and hourly teams
Establish clear expectations, accountability, and performance standards
Coach managers and key leaders through regular check-ins and performance reviews
Own P&L performance, including labor management, COGS, controllables, and profitability
Ensure a seamless and elevated guest experience across all touchpoints
Maintain food safety, alcohol service, and workplace safety standards
Uphold cleanliness, organization, and inspection readiness at all times
Requirements
5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
Proven experience managing multi-revenue-stream or multi-concept operations
Strong understanding of labor management, cost controls, and P&L accountability
Experience leading both FOH and BOH teams
High level of organization, professionalism, and decision-making ability
Comfortable working nights, weekends, and holidays as business demands
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