TENEX is a cybersecurity company leveraging advanced artificial intelligence and human expertise to transform enterprise security.
Backed by Andreessen Horowitz (a16z) and Shield Capital, TENEX’s flagship offering is a next-generation Managed Detection and Response (MDR) service, transforming how organizations detect and respond to threats.
With deep expertise in Google and Microsoft security ecosystems and state-of-the-art AI capabilities, TENEX empowers enterprises to enhance threat detection, agility, and resilience while maximizing the value of their security investments.

TENEX.AI

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customer-support

TENEX.AI is a cybersecurity company that specializes in offering AI-driven Managed Detection and Response (MDR) services. They provide comprehensive solutions for threat management, security automation, and rapid incident response, ensuring organizations can detect and neutralize cybersecurity threats in real-time. TENEX leverages advanced AI technology to automate routine security tasks and enhance operational efficiency, allowing enterprises of all sizes to scale their cybersecurity measures and maintain robust protection against emerging threats.

TENEX is a cybersecurity company leveraging advanced artificial intelligence and human expertise to transform enterprise security. Backed by Andreessen Horowitz (a16z) and Shield Capital, TENEX’s flagship offering is a next-generation Managed Detection and Response (MDR) service, transforming how organizations detect and respond to threats. With deep expertise in Google and Microsoft security ecosystems and state-of-the-art AI capabilities, TENEX empowers enterprises to enhance threat detection, agility, and resilience while maximizing the value of their security investments.

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
• Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
• Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
• Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
• Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
• Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
• Travel as needed (10-15%) to meet with key customers and strengthen relationships.
• Support Customer Success Managers on key TENEX accounts.

Customer Support Specialist

Customer Success Specialist at TENEX helping customers leverage cybersecurity solutions. Act as a trusted advisor, manage relationships, and drive customer satisfaction.

account-executive

• Diligently qualify inbound leads (MQLs) from marketing campaigns and effectively convert them into qualified sales opportunities (SQLs/SALs) for the Account Executive team.
• Strategically conduct targeted outbound prospecting via cold calling, email, and social selling (e.g., LinkedIn Sales Navigator) to penetrate key accounts and generate new pipeline.
• Develop and maintain a deep understanding of TENEX.AI’s AI-native MDR and Security Automation value proposition, being able to articulate it clearly and concisely to prospects.
• Conduct high-level discovery conversations with IT and Security professionals to understand their current cybersecurity challenges and position TENEX.AI’s solutions as the preferred alternative.
• Ensure a smooth, professional handoff of qualified opportunities to the regional Account Executives, providing comprehensive context and next steps.
• Will work closely with assigned Google Cloud Security Renewal Team to mine new opportunities for TENEX.

Inside Sales Representative

Inside Sales Representative for AI-driven Managed Detection and Response solutions at TENEX.AI. Engaging with potential customers and qualifying sales opportunities in a fast-paced environment.

people-operations

• Maintain and update employee data in the HRIS, ensuring accuracy, confidentiality, and compliance with all employment regulations.
• Support benefits administration, open enrollment, and leave management (FMLA, PTO, etc.).
• Ensure compliance with federal, state, and local labor laws, including required postings and policy adherence.
• Partner with leadership to improve People Operations processes, communication, and employee engagement initiatives.
• Own the new hire lifecycle from offer acceptance through the first 90 days, creating a seamless and engaging onboarding journey.
• Coordinate all pre-employment activities (background checks, I-9s, new hire paperwork).
• Manage IT and workspace setup, equipment distribution, and system access in partnership with IT.
• Deliver a high-touch, consistent New Hire Orientation and ensure smooth integration into company culture.
• Serve as the primary point of contact for onboarding questions from new hires and hiring managers.
• Oversee day-to-day operations of the Overland Park office, ensuring a clean, safe, and efficient workspace.
• Manage vendor relationships (e.g., facilities, catering, supplies, cleaning, maintenance).
• Administer security badges, visitor access, and office safety procedures.
• Coordinate onsite meetings, team gatherings, and company events.
• Manage office inventory and ensure availability of food, beverages, and supplies.
• Coordinate and manage daily lunch orders, including catered or individual meal options, to ensure a positive and consistent in-office experience.

People Operations Specialist

People Operations Specialist overseeing employee onboarding and operational efficiency at TENEX. Involved in HR processes, office management, and employee engagement initiatives in a hybrid work environment.

technical-recruiter

• Own full-cycle recruiting for technical, go-to-market and back office roles, including sourcing, screening, scheduling, interviewing, and closing candidates.
• Partner with hiring managers to define role requirements, success profiles, and assessment processes.
• Develop and execute creative sourcing strategies to identify passive candidates, leveraging networks, social platforms, and industry channels.
• Drive an exceptional candidate experience, representing TENEX’s mission, culture, and values.
• Manage recruiting tools, systems, and reporting to track pipeline health and optimize hiring processes.
• Support onboarding and offboarding processes, ensuring smooth employee transitions.
• Maintain HR systems and employee records with accuracy and compliance.
• Act as a first point of contact for employee relations questions, escalating issues when necessary.
• Partner with leadership to implement HR policies, performance management, and culture-building initiatives.
• Support other HR functions including learning & development, engagement surveys, and other people operations programs, as needed.

Technical Recruiter

Technical Recruiter at TENEX managing recruitment for technical roles in AI and engineering. Supporting the end-to-end recruiting process and collaborating with leaders in a growing startup environment.

customer-success-manager

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
• Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
• Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
• Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
• Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
• Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
• Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Customer Success Manager

Customer Success Manager at TENEX acting as a trusted advisor for customers' cybersecurity needs. Driving engagement, retention, and success in leveraging the MDR platform.

TENEX.AI

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