Senior Manager driving brand growth through innovative marketing and partnerships for Fortune 500 company QVC Group. Leading collaboration across marketing, merchandising, and influencer efforts.
About the role
- Quality Assurance Manager ensuring quality of fibre installations and enhancing customer satisfaction in the Greater Toronto Area. Conducting inspections and providing training to staff on quality standards.
Responsibilities
- Conduct quality inspections on consumer fibre installs and repairs across the Greater Toronto Area
- Contact customers after installation to assess satisfaction and resolve concerns proactively
- Validate installation quality (physical components, technical performance, customer experience)
- Identify opportunities to sell TELUS products and services in a way that genuinely improves the customer's experience
- Identify quality trends and recommend process improvements
- Provide coaching and feedback to technicians and partners
- Develop and deliver training on quality standards and best practices
- Maintain hands-on expertise by regularly performing installations in home simulation pods
- Track and report quality metrics, escalations, and sales outcomes
Requirements
- 5+ years in field service quality, customer success, telecommunications sales, technical support, or installation management
- Strong technical knowledge of broadband/fibre installation and network equipment
- Excellent communication skills (technical and customer-facing)
- Valid driver's license and positive driving record
- Ability to work independently in the field and in customers' homes
- Customer-first mindset and problem-solving orientation
- Data-driven approach to quality and continuous improvement
- Ability to identify customer needs and recommend relevant TELUS products and services
- Travel within the region will be required (50-75%)
- Experience with fibre-to-the-home (FTTH) installations
- Familiarity with network diagnostic tools and speed testing
- Quality assurance or continuous improvement background
- Telecom industry experience
- Sales experience in a field service or customer-facing environment.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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