Senior Manager driving brand growth through innovative marketing and partnerships for Fortune 500 company QVC Group. Leading collaboration across marketing, merchandising, and influencer efforts.
About the role
- Manage the Adobe Experience Platform Support team for delivering excellent customer service and driving operational improvements. Oversee objectives, team morale, and performance feedback.
Responsibilities
- Direct management responsibilities for all designated resources, team objectives, morale, and culture
- Motivate the team to deliver world-class customer experiences across multiple channels
- Setting quarterly individual goals and providing ongoing performance feedback
- Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer happiness, operating efficiency, and product quality
- Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns, and local business objectives
- Engaging in support of key accounts and managing blocking issues
- Build relationships with teams across the organization
- Provide excellence in communication with customers across cases, public forums, and social media
Requirements
- Requires a 4-year degree (or equivalent industry experience) and at least 5-10 years supporting customers or internal partners in a fast-paced, enterprise-level, critical software support environment.
- Minimum 3-6+ years of people management experience
- Outstanding communication abilities (presentation, written, and verbal) and capacity to engage effectively with professionals at all levels.
- Familiarity with SaaS solutions necessary – AEP would be a preferred area
- Strong people skills. Has developed, in previous roles, strong, lasting relationships with multiple collaborators, partners and customers
- Demonstrates a sound understanding of Adobe's business, multiple functions, and path to market
Benefits
- Comprehensive benefits programs
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