External Workforce Management Analyst at Merkle driving operational excellence and data analysis. Collaborate with stakeholders for lifecycle management of external workforce resources.
About the role
- Implementation Business Analyst delivering integrated pension administration solutions for public sector clients. Collaborating with cross-functional teams for successful implementation and support of comprehensive solutions.
Responsibilities
- Gather and analyze client requirements for the implementation of our integrated solution
- Document business and operational needs within the context of implementation and workflow automation
- Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
- Collaborate with solution architects, functional leads, and the development team to create and review new solutions
- Define testing scope and criteria and work closely with the quality assurance team during execution
- Contribute to the creation or redesign of reports and communications that support processes and procedures
- Provide ongoing follow-up with stakeholders regarding implemented changes
Requirements
- A degree in administration, computer science, actuarial mathematics, business analysis, or a related field
- Minimum 5 years of experience in a relevant area, such as pension plan management, workflow management system implementation, or administrative process automation
- Proficiency in current computer technologies
- Experience in using Excel and the Microsoft Office suite
- Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
- Excellent interpersonal and communication skills
- Available to travel as needed
- Experience with pension administration software systems (Nice to Have)
- Bilingualism would be considered an asset (Nice to Have)
Benefits
- 100% work from home arrangement with travel requirements for essential meetings
- Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
- Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
- Comprehensive customizable benefits package to suit your unique needs and lifestyle
- Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
- Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
- Generous mental health support account to cover the cost of therapy/counseling sessions
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