Customer Service Supervisor leading a team of representatives at Pacific Life Insurance Company. Focused on coaching, performance, and service delivery in a hybrid work environment.
About the role
- Leadership role for customer service and claims management at Städtische Werke AG in Kassel. Focused on enhancing customer experience and optimizing operational processes.
Responsibilities
- Lead strategic, technical, and personnel matters within the Customer Communication and Receivables Management division
- Operational responsibility for service matters for private and business customers
- Develop and implement service and campaign concepts
- Optimize the customer experience and minimize payment default risks
- Implement optimizations for existing processes and IT systems
Requirements
- Master's degree in economics, business law, or a comparable field
- Extensive, long-standing experience in leading service organizations
- Strong service orientation and sales competency
- Ability to make independent decisions
- Practical, hands-on management skills
- Strong IT and process affinity
- Empathetic, clear, and confident demeanor
Benefits
- Flexible working hours (flextime)
- Mobile/remote working
- On-site staff canteen
- Parking available
- Employer-funded company pension
- Tailored training and development (internal and external)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Support Specialist serving as intermediary between sales team and suppliers. Resolving product inquiries and providing technical assistance as part of a collaborative team.
Customer Service Representative acting as the first point of contact for customers. Managing order processing and collaborating with internal teams for customer satisfaction and operational excellence.
Customer Service Representative serving as first contact for customer issues and order management at Bridgestone. Collaborating with teams to ensure satisfaction and excellence in service delivery.
Customer Service Rep/Agent handling customer inquiries in a hybrid role at Bridgestone. Managing order processing and collaborating with cross - functional teams to enhance customer satisfaction.
Customer Service Representative handling inquiries and issues for Bridgestone, collaborating with internal teams for customer satisfaction. Managing order processing and providing product information.
Customer Service Representative for Vaudoise handling customer inquiries through phone, email, and chat. Supporting online clientele and serving as the first point of contact for customer support.
Lead Support Specialist providing training and ongoing support for pest elimination services in commercial settings. Focused on customer satisfaction and effective pest management solutions.
Client Relationship Manager role at TELUS Santé, focusing on building B2B relationships in healthcare. Responsibilities include client management, service delivery coordination, and leveraging medical expertise for innovative solutions.
Support the Tech Onboarding & Support team by developing and delivering training programmes. Focuses on system adoption and improvement for DWF's global teams.