Operations Support Manager driving network performance and reporting at automotive rental company. Analyzing data insights for operational improvements across multiple locations.
Responsibilities
Analyse operational and performance reports to identify efficiency opportunities and support profitability improvement.
Support Health & Safety compliance across the network, preparing branches for audit visits.
Lead weekly network performance calls and track progress against KPIs.
Partner with Regional Managers on reporting and performance delivery.
Conduct quarterly branch audits and present findings to Station Managers.
Develop and deliver operational improvement plans based on performance insights.
Assist with reporting automation in partnership with the Business Analysis function.
Maintain fuel, pricing, forecasting and resource planning reports.
Manage month-end operational submissions and coordinate with station teams.
Support budget planning across revenue and cost lines.
Deliver project work across operations and change initiatives.
Assist with onboarding, training support and the rollout of digital training tools.
Provide occasional branch staffing assistance if required.
Deliver ad-hoc reporting to the Operations Director.
Requirements
Excellent data analysis and reporting ability (automotive rental experience an advantage)
Face paced experience from Retail, Grocery, hospitality, FMCG or similar
Knowledge of reporting tools such as Google Sheets/Slides
Lean Six Sigma or process improvement exposure beneficial
Experience working cross-functionally with stakeholders to deliver results
Strong operational knowledge with understanding of P&L metrics
Effective communicator with the ability to influence without direct authority
Highly organised, proactive and detail-driven
Experience owning or supporting business projects and improvement initiatives
Benefits
Competitive salary + performance bonus
22 days annual leave
Company vehicle
Pension (employer matched)
Medical refund scheme
Life assurance
Hubex discounts platform access
Enhanced maternity & paternity benefits
Sick pay scheme
Bike to Work scheme
Employee Assistance Programme
Career progression + continuous development support
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