Assistant.e Community Manager intern engaging with Etam's social media community. Responsible for content creation and managing e - reputation on platforms like TikTok and Instagram.
About the role
- Community Manager responsible for all phases of property operations and team performance in Cincinnati. Enhancing community living through effective budget management and customer service.
Responsibilities
- Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance.
- Manage the companys objectives and property operating budget, with primary goals of increasing cash flow and maintaining quality living environment.
- Establish and maintain positive working relationships with team members ensuring adherence to TCBs Mission Statement and regulatory requirements.
- Develop and manage operating budgets, billing processes, accounting functions, nonpayment of rent processes and collection agency follow-up.
- Oversee upkeep of property, inspections, monitoring of maintenance systems, and incident documentation for risk management.
- Provide outstanding customer service and communication with residents, follow up on service requests or complaints.
- Collaborate with Community Life staff and resident associations to foster community activities.
- Recruit, train, coach, manage team members and provide evaluations to HR.
- Available for emergencies, on call duties, resident functions and weekends as needed.
Requirements
- BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required
- 2 of which should be in a supervisory or management role
- Excellent budget and financial management skills
- Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required
- Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
- Excellent verbal and written communication skills required
- Knowledge of Federal Fair Housing Laws & Guidelines a plus
- Demonstrated excellent customer service skills are necessary to be successful in this role
- Ability to speak a second language is a plus!
Benefits
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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