Community Experience Coordinator creating a welcoming experience at Under Armour's Baltimore location. Engaging with guests and ensuring a positive first impression and efficient office operations.
About the role
- Sr. Community Experience Coordinator at Under Armour ensuring seamless experiences for employees and guests. Act as the face of the building, managing guest interactions professionally and warmly.
Responsibilities
- Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.
- Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.
- Manage the guest management system, including pre-registration, check-in, and badge printing.
- Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.
- Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.
- Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.
- Troubleshoot guest and teammate issues promptly, escalating when necessary.
- Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.
- Provide operational and administrative support as directed by the Manager, Venues.
- Serve as a peer mentor to Community Experience Coordinators, providing guidance on best practices, standards, and guest experience expectations.
- Support onboarding and training activities, demonstrating procedures and modeling excellent service expectations.
- Act as a resource for questions and escalations.
- Foster a collaborative team environment by sharing knowledge and encouraging continuous improvement.
- Partner with Manager, Venue Operations to identify process improvement opportunities and recommend actions, as needed.
Requirements
- Bachelor’s degree preferred; equivalent work experience considered.
- 2+ years of experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.
- Experience working in a fast-paced, professional environment with a focus on service excellence.
- Proficiency with visitor management systems and standard business software (e.g., Microsoft Office, Outlook, Teams).
- Strong interpersonal and communication skills with the ability to connect with a wide range of people.
- Proven ability to deliver high-touch service with professionalism and discretion.
- Highly organized, detail-oriented, and proactive in anticipating needs.
- Collaborative mindset with the ability to work across operations, security, and event teams.
- Familiarity with access control/security systems.
- Prior experience supporting corporate events or venue operations.
Benefits
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
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