Interested in becoming a Taxfixer? Explore our open roles: https://taxfix.de/en/careers/And learn more about us here: https://medium.com/taxfixhttps://www.instagram.com/teamtaxfix/https://www.facebook.com/taxfix.de/https://twitter.com/taxfix_dehttps://github.com/taxfix

Taxfix

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customer-success-manager

• Own key lifecycle slices: Build and improve journeys for moments that matter (onboarding, document prep, filing, post-filing, off-season education); make them measurable, accessible, and localized.
• Operationalize AI, safely: Use LLM co-pilots for content drafts and assist RL/agentic systems for who/when/what decisions; apply brand, privacy, and consent rules so automation scales responsibly.
• Partner with Product: Treat in-app nudges and transactional UX comms as lifecycle touchpoints; help drive activation and retention alongside PMs.
• Make measurement trustworthy: Move beyond opens/clicks to experiment lift, LTV signals, and seasonality-aware holdouts; share clear narratives peers can act on.
• Strengthen foundations: Keep a single journey backlog for your areas; improve templates, localization quality, deliverability, and fatigue management.
• Raise the bar on execution: Ship on time, document decisions, and surface trade-offs early so teams can move forward together.
• A mix of “hands-on builder topics” and “strategy insight contributions.” If you want only “strategy work” this role is not for you.
• Build and iterate Braze canvases across email, push, and in-product messages; maintain a unified backlog for your journeys.
• Create, localize, and QA content; keep multilingual messaging clear and accessible; steward tone and brand consistency.
• Run continuous experiments with standards (market/season holdouts; tests across activation, retention, monetization, reactivation).
• Monitor deliverability, frequency, and fatigue; maintain suppression and preference logic in line with consent policies.
• Partner with Martech on data hygiene: event names/props, identity resolution basics, and real-time audiences; raise gaps early.
• Use AI tools responsibly: prompt for first drafts, enforce guardrails, sanity-check outputs, and document what goes live.
• Treat transactional and in-product communications as part of lifecycle; align triggers and timing with product flows.
• Analyze performance in dashboards and spreadsheets; turn findings into concise recommendations and follow-up tests.
• Keep playbooks, runbooks, and incident checklists current (consent usage, sensitive-attribute handling, vendor/LLM failure modes).
• Contribute to roadmaps and simple forecasts for your areas; make effort/impact trade-offs transparent when proposing work.

CRM Manager

CRM Manager responsible for lifecycle strategies across multiple countries and brands. Focusing on analytics and AI to enhance customer engagement and retention.

data-analyst

• Design, run, and improve measurement frameworks (attribution, MMM, incrementality tests, brand trackers). Use their insights to drive test-and-learn plans and guide strategic decisions on budgeting, channel mix, and retention.
• Apply advanced statistical and predictive techniques, turning complex data into clear recommendations that directly influence marketing decisions to maximize CLV and reduce CAC.
• Build and maintain scalable data models and pipelines in dbt, ensuring reliable, well-documented datasets that serve as the foundation for marketing analytics.
• Develop and expand Looker dashboards and explores, enabling self-serve access to intuitive, actionable reporting across teams.
• Partner closely with Growth Marketing, MarTech, CRM, Finance, and Analytics Engineering to ensure data quality, model accuracy, and scalable implementation of insights.
• Experiment with and apply AI-driven solutions (e.g. LLMs, workflow automation) to streamline recurring tasks, rethink traditional analytics approaches, and unlock new ways to deliver business impact.
• Communicate insights clearly and persuasively, driving alignment across stakeholders and ensuring data-driven decisions are widely adopted.

Data Analyst – d/f/m

video-editor

• Own high-impact video production end-to-end, turning insights into thumb-stopping performance assets and polished brand films.
• Own operational excellence → across project planning, timeline management, budgeting, vendors, call sheets, ppm’s and feedback coordination.
• Creative ideation → Translate insights into ideas, concepts, scripts, boards, and tight shot lists.
• Lead production end to end → Run efficient studio/remote shoots; build/oversee sets; expert editing (in Premiere oder equivalent)
• Systemize and innovate with AI → Has experience in production with AI and automation. Can research and implement new AI tools into our workflows, automate redundant tasks, explore creative automation.
• Drive performance-led creative thinking → Partner with Creative Strategist to scope and develop creatives to run fast-paced experiment sprints.
• Platform native thinker → Spot emerging content formats, hooks, and cultural signals
• Key areas you will be producing for - performance, brand, product, internal comms, and PR.

Senior Video Producer

Own high-impact video production end-to-end for Taxfix Group, a compassionate team transforming tax filing experiences. Collaborate on performance assets and leverage AI in creative workflows.

producer

• Own operational excellence → across project planning, timeline management, budgeting, vendors, call sheets, ppm’s and feedback coordination.
• Creative ideation → Translate insights into ideas, concepts, scripts, boards, and tight shot lists.
• Lead production end to end → Run efficient studio/remote shoots; build/oversee sets; expert editing (in Premiere or equivalent)
• Systemize and innovate with AI → Has experience in production with AI and automation. Can research and implement new AI tools into our workflows, automate redundant tasks, explore creative automation.
• Drive performance-led creative thinking → Partner with Creative Strategist to scope and develop creatives to run fast-paced experiment sprints.
• Platform native thinker → Spot emerging content formats, hooks, and cultural signals
• Key areas you will be producing for - performance, brand, product, internal comms, and PR.

Senior Video Systems Producer

Lead high-impact video production for Taxfix Group, shaping narrative through creative video solutions. Collaborate with teams to drive innovative storytelling and production excellence in Germany.

chief-marketing-officer

• Develop the UK marketing strategy, plans, and budget, aligned with commercial goals
• Own PMM execution and localisation (ICPs, messaging, positioning, competitive) in collaboration with central PMM
• Drive UK marketing steering, making data-informed decisions on budget allocation, channel mix, and campaign optimisation to deliver against growth objectives
• Lead UK campaign planning and execution, including creative brief development and cross-channel campaigns
• Own and scale local partner, affiliate and community channels to drive UK customer acquisition
• Work with local Product and central Marketing to design and execute a pipeline of high-velocity growth experiments
• Optimise the onboarding journey and conversion funnel (CRO) working with Product & Ops
• Partner with Product on PLG initiatives to drive organic and in-product growth
• Lead pricing, promotions & monetisation strategy tailored to UK customer needs
• Establish a data-driven lifecycle and CRM programme to reduce churn and improve Year 1 retention
• Collaborate closely with central Taxfix marketing, CRM, analytics, and brand & product marketing functions to shape and localise GTM execution
• Serve as the local lead for Marketing & Growth, representing UK needs in cross-functional planning
• Manage and mentor a UK Growth Marketing Executive
• Track, measure, and report marketing and growth performance, owning KPIs and iterating based on data

Head of Marketing and Growth

Head of Marketing and Growth driving customer acquisition and retention for a tax refund app. Collaborating cross-functionally to build scalable marketing and growth infrastructure in the UK.

growth-marketing

Marketing Lead

Marketing Lead overseeing UK strategy and growth initiatives for Taxfix. Responsible for customer acquisition, engagement, and implementing AI in marketing workflows.

executive-assistant

• Prepare high-quality internal and external communications including memos, decks, meeting notes, briefings, and presentations, often working closely with finance, corporate development, legal, and communications teams.
• Coordinate seamless travel and logistics, including itineraries, accommodations, visas, and event planning for offsites, board meetings, and key leadership gatherings.
• Strategically coordinate CFO activities such as meetings, ensuring alignment across the leadership team and the wider organization.
• Partner with key functions including Finance, Corporate Development & Strategy, Legal, People, and Product to keep critical workstreams running smoothly.
• Handle sensitive information with discretion and professionalism, acting as a role model for operational excellence and confidentiality.
• Continuously explore and implement AI and automation tools to enhance productivity, communication, and decision-making efficiency.
• Serve as the primary point of contact for scheduling and time management, acting as a strategic gatekeeper and trusted advisor on how the CFO’s time is invested.
• Own and manage the CFO’s calendar, prioritizing meetings and commitments based on business goals and impact across multiple stakeholders and time zones.

Senior Executive Assistant

Senior Executive Assistant to the CFO at Taxfix, ensuring optimal time and communication management. Collaborating with senior leadership in a dynamic, high-growth environment to enhance operational excellence.

general-counsel

• Be the dedicated legal partner for specific product and business development teams, advising on the end-to-end lifecycle of new services and features.
• Lead legal workstreams for new market entries or product launches, ensuring all local regulatory, consumer protection, and commercial law requirements are met.
• Draft, review, and negotiate a wide range of commercial and platform-related agreements, aligning with both risk management and business enablement.
• Proactively collaborate with Compliance to embed regulatory requirements (especially consumer and data protection laws) into product and commercial development.
• Support cross-functional legal initiatives and contribute to broader strategic projects that shape our legal operations and frameworks.
• Translate complex legal issues into accessible, actionable guidance for product, design, and customer teams, and promote a culture of self-service and legal enablement.
• Manage external legal counsel in multiple jurisdictions, ensuring efficient and quality legal support on cross-border topics.

Senior Legal Counsel

Senior Legal Counsel providing legal advice for product and business development in a dynamic tax app company. Guiding compliance with EU regulations while enabling market growth.

Taxfix

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