Vice President, Account Management at Mastercard developing relationships with community banks and credit unions. Driving innovative payment strategies and optimizing customer-centric solutions for lasting partnerships.
Responsibilities
Partner, lead and develop Mastercard’s relationships within the community institutions sector.
Work directly with community banks and credit unions to co-create strategies followed by their execution with Mastercard assets and resources driving incremental value for our combined organizations.
Serve as an executive point of contact and leader to a team of day-to-day account managers, at times serving as both an internal/external liaison for driving our mutual business objectives.
Coordinate across customers and internal stakeholders, to include Finance, Business Development, Legal, Product, and Delivery teams to ensure consistent and effective customer relationship management.
Drive the development and execution of annual account plans that align with both our customers and Mastercard’s mutual business objectives.
Grow and deepen relationships across all levels within your assigned book of business.
Leverage and influence MasterCard solutions and product management resources to deliver exceptional customer value.
Lead initiatives to identify and present new business opportunities to customers that will drive incremental value our customers and their end consumers.
Conduct quarterly business reviews and annual planning sessions with executive key stakeholders
Enable and optimize teams success through creative leadership and advocacy that removes friction from our processes.
Requirements
Strong knowledge and success in the payments space, with proven customer account management experience.
Forward-thinking, with an ability for creative approaches to solve business problems.
Strong ability to influence and build consensus across cross-functional units, leadership levels, external partners and customer; with established negotiation skills
Results-oriented and ability to perform in a fast-paced and changing environment.
Excellent verbal and written communication, negotiation, and project management skills.
Payments knowledge with a proven track record of solution selling including using functionality and problem solving to differentiate and derive value/revenue
Leadership of people, processes and/or major workstreams either direct or cross-functional with accountability and responsibility.
Broad market awareness, able to think strategically, creatively and able to work collaboratively.
Benefits
insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
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