Associate Director leading digital marketing measurement and data science for US business performance. Collaborating with marketing teams to develop statistical and machine learning models.
About the role
- Director, Real Estate Services leading workplace strategy and capacity management for Mastercard's global portfolio. Responsible for stakeholder engagement and operational efficiency across office spaces.
Responsibilities
- Workplace Strategy, Capacity, and Design
- Lead global workplace capacity strategy, aligning office footprint with hybrid work models, business demand, and employee experience in direct partnership with the Regional Real Estate Vice president & their teams.
- Collaborate with location real estate service lead and drive space optimization through neighborhood planning, advanced workplace tools, and design decisions that maximize utilization and lease value.
- Cross-Functional Leadership and Stakeholder Management
- Strong team-oriented approach with the ability to work cross-functionally with Technology group, Employee Digital Experience, and Workplace Experience teams globally to deliver an integrated physical and digital workplace solutions.
- Lead senior stakeholder engagement, aligning real estate strategy with business priorities and clearly communicating trade-offs and outcomes on capacity management programs.
- Strong partner with Workplace experience, Global business service center and Workday teams to develop occupancy analytics and dashboards.
- Translate data into actionable insights to inform portfolio decisions, improve utilization, and optimize lease efficiency.
- Workplace Technology and Data Governance
- Own workplace technology strategy and roadmap, aligning platforms and tools with real estate and workplace objectives.
- Establish data governance standards and ensure data integrity across workplace systems.
- Drive automation, digitization, and AI-enabled initiatives to improve efficiency and scalability.
- Lead platform rationalization to eliminate duplication, improve interoperability, and optimize the technology ecosystem.
- Financial Accountability
- Own budget oversight for workplace strategy and technology initiatives, ensuring alignment to business priorities and measurable ROI.
- Drive cost efficiency through data-informed occupancy planning, technology investments, and portfolio optimization.
- Capital Projects and Change Management
- Owner of the Global Workplace Design Guidelines
- Ensure consistent application of global workplace design standards across all projects.
- Partner with and influence regional capital project leads to optimize layouts, capacity, and overall portfolio performance.
- Lead workplace change and relocation initiatives, enabling scalable, flexible environments with strong adoption.
- Workforce Leadership and Delivery
- Lead a global outsourced workplace occupancy strategy team, providing direction, oversight, and performance management across regions.
- Ensure consistent, high-quality delivery aligned to global standards while driving accountability and continuous improvement.
Requirements
- Comprehensive Expertise in Corporate Real Estate Principles: Deep knowledge of corporate real estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi-regional portfolio is essential.
- Executive Engagement and Presentation Capabilities: Demonstrated proficiency in engaging with senior leadership to independently present and debate program business cases, financials, design concepts, and other critical topics, ensuring persuasive and impactful communication.
- Analytical and Financial Acumen: A pronounced analytical mindset, comfort with a statistical approach, and robust financial insight are required. Candidates must possess the ability to strategically align financial considerations with operational goals.
- Proficiency in Data Analytics and Software Tools: Expertise in performing statistical data analytics is mandatory, necessitating fluency with MS Office suite, comprehensive CAFM systems, AutoCAD, occupancy analytics tools, and workplace business intelligence systems.
- Interpersonal and Conflict Resolution Skills: Exceptional interpersonal abilities to connect, build rapport with stakeholders, and navigate through conflicting viewpoints during the decision-making process are crucial.
- Understanding of Outsourcing and Supplier Management in Corporate Real Estate: A solid grasp of outsourcing practices, especially in relation to supplier and project management services within the corporate real estate sector.
- Communication and Presentation Excellence: Strong, articulate verbal and written communication skills, alongside notable presentation capabilities, are indispensable.
- Willingness to Travel: Openness to undertake both international and domestic travel, accounting for approximately 10-15% of the role’s responsibilities.
- Multicultural Team Experience: 10-12 years of prior experience working within multicultural real estate teams across various geographies is required.
- Educational and Technical Qualifications: A degree or formal qualification in Computer Systems & Architecture, Interior Design is preferred however not necessary.
- Professional Accreditations: Credentials from recognized bodies such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS (e.g., LEED, Green Star, BREEM, FMP, CFM, MCR, MRICS) are highly desirable across any or all disciplines.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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