Product Development Director bringing IT-driven product enhancements to market for P&C insurance at USAA. Collaborating across functions to ensure compliance and improve product offerings.
Responsibilities
Responsible for development of digital first products supporting the needs and risks of USAA Members
Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products
Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s)
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
Responsible for post-launch monitoring, maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
Develops and communicates the new product value proposition for individual products
Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience may be substituted in lieu of degree
8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience
Extensive experience in developing, deploying and supporting product and/or integrated suite of products
Experience working through agile product development process, managing multiple products simultaneously
Knowledge and application of Product Development Life Cycle (PDLC)
Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions
Navigates through ambiguous contexts with confidence
Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
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