Senior CX Analyst leading the evolution of customer journeys at BV bank. Ensuring simple and consistent experiences throughout the customer lifecycle from a digital perspective.
About the role
- Customer Service Representative providing front line email support for warranty inquiries at Tarion. Handling customer questions and processing warranty claims in a hybrid work environment.
Responsibilities
- Provide front line customer service to homeowners and builders responding to assigned emails in our Front email system
- Bring any issues of reputational risk to the attention of management
- Provide information about warranty coverage and how to make a claim
- Assist homeowners with issues regarding registration on MyHome, our homeowner portal and also with submission of forms
- Respond to emails from our stakeholders by reviewing the file to understand the context for the question and ensure your response is concise, in plain language for ease of understanding and accurate and timely
- Assist with data cleanup tasks within the team
- Upload documents to Content Navigator with accuracy
- Escalate emails to supervisor where required
Requirements
- Enrolled in a post secondary diploma or degree program
- Customer service and/or telephone support experience is an asset
- Excellent listening and verbal communication skills
- Attention to detail is a strong requirement
- Must possess a strong customer service and team player orientation
- Exceptional telephone manner
- Strong computer (MS Office) and data entry skills
- Demonstrated ability to balance multiple priorities in a dynamic environment
- Demonstrated interest in and commitment to continuous learning
Benefits
- Competitive compensation program
- Professional development opportunities
- Employee discount program
- Access to wellness programs
- Employee Assistance Program tools and online resources to support well-being
Job title
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