Customer Service Manager leading the USCA Customer Service Organization for PPG. Driving efficiency, service excellence, and talent development across the organization.
About the role
- Customer Service Representative providing front line email support for warranty inquiries at Tarion. Handling customer questions and processing warranty claims in a hybrid work environment.
Responsibilities
- Provide front line customer service to homeowners and builders responding to assigned emails in our Front email system
- Bring any issues of reputational risk to the attention of management
- Provide information about warranty coverage and how to make a claim
- Assist homeowners with issues regarding registration on MyHome, our homeowner portal and also with submission of forms
- Respond to emails from our stakeholders by reviewing the file to understand the context for the question and ensure your response is concise, in plain language for ease of understanding and accurate and timely
- Assist with data cleanup tasks within the team
- Upload documents to Content Navigator with accuracy
- Escalate emails to supervisor where required
Requirements
- Enrolled in a post secondary diploma or degree program
- Customer service and/or telephone support experience is an asset
- Excellent listening and verbal communication skills
- Attention to detail is a strong requirement
- Must possess a strong customer service and team player orientation
- Exceptional telephone manner
- Strong computer (MS Office) and data entry skills
- Demonstrated ability to balance multiple priorities in a dynamic environment
- Demonstrated interest in and commitment to continuous learning
Benefits
- Competitive compensation program
- Professional development opportunities
- Employee discount program
- Access to wellness programs
- Employee Assistance Program tools and online resources to support well-being
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Application Support Specialist for Consoltec providing technical support and collaboration on FlowFit TBMS, ensuring customer satisfaction and incident resolution.
Product Support Specialist at Patsnap resolving customer technical inquiries in Life Sciences. Engaging with users to enhance their experience with innovation intelligence products.
Product Support Specialist providing expert technical support for Caterpillar’s AI - enabled products. Collaborating with cross - functional teams to resolve issues and enhance customer experience.
Supervisor overseeing customer experience to maximize sales through client relationships at Kate Spade. Leading team in maintaining high service levels and product knowledge.
Application Support Specialist providing technical support via various channels. Collaborating with IT department and ensuring customer satisfaction for FlowFit product users.
Customer Service Representative managing customer inquiries and order processes for Qnity, a leader in advanced electronics. Collaborating with teams to meet operational needs and customer satisfaction.
Provide billing and collections support to enhance medical revenue cycle operations. Engage with patients and healthcare providers to ensure compliance and resolution of accounts.
Area Customer Experience Supervisor optimizing processes and leading Inside Sales teams at Crescent Electric. Overseeing employee development and ensuring team performance across multiple locations in Wisconsin.
Customer Service Representative providing comprehensive account management and support for Dal - Tile customers in Salt Lake City, Utah. Resolving inquiries, processing orders, and facilitating customer interactions in a high - volume call center environment.