Customer Service Manager leading the USCA Customer Service Organization for PPG. Driving efficiency, service excellence, and talent development across the organization.
About the role
- Customer Service Representative providing comprehensive account management and support for Dal-Tile customers in Salt Lake City, Utah. Resolving inquiries, processing orders, and facilitating customer interactions in a high-volume call center environment.
Responsibilities
- Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Process sales orders and resolve customer product or service issues.
- Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Requirements
- High School Diploma or GED equivalency required
- 1 or more years customer service experience
- Focus on customer account management preferred
- Prior tile industry knowledge is preferred.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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