Customer Service Manager leading the USCA Customer Service Organization for PPG. Driving efficiency, service excellence, and talent development across the organization.
About the role
- Supervisor overseeing customer experience to maximize sales through client relationships at Kate Spade. Leading team in maintaining high service levels and product knowledge.
Responsibilities
- Leverage proficiency in retail to develop clientele and maximize sales through proactive client outreach
- Educate team on sales plans, personal sales goals, store stats to drive team achievement
- Ensure high level of service is provided to customers through extensive product knowledge
Requirements
- Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
- Strong written and verbal communication skills
- Detail oriented
- Proactive ability to multi task and prioritize
Benefits
- Health benefits (medical, dental, vision)
- Life insurance and disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
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