Customer Service Manager leading the USCA Customer Service Organization for PPG. Driving efficiency, service excellence, and talent development across the organization.
About the role
- Provide billing and collections support to enhance medical revenue cycle operations. Engage with patients and healthcare providers to ensure compliance and resolution of accounts.
Responsibilities
- Provides administrative support in the billing and collections function of the medical revenue cycle process.
- Prepares new charges, completes insurance verification, maintains patient records, and is responsible for collecting on outstanding accounts receivable.
- Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers
- Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services
- Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
- Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc.
- Identifies and reports to management any payer issues with regards to billing and collections
- Reviews and logs correspondence regarding patient balances and collections
- Processes, maintains, and rectifies accounts/records in a timely manner
- Performs other duties as assigned
Requirements
- Typically requires a minimum of 1-2 years of related experience
- High school diploma or equivalent required
- High level of quality awareness, accuracy, and attention to detail
- Strong communication, organizational, and problem-solving skills
- Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
- Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
- Ability to work independently, multitask and handle various priorities in a fast-paced environment
- Effective verbal and written communication skills
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Job title
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