Customer Service Representative assisting customers at U - Haul centers with products and services, and managing rentals through smartphone technology. Requires valid driver's license and high school diploma.
About the role
- Customer Service Representative managing customer inquiries and order processes for Qnity, a leader in advanced electronics. Collaborating with teams to meet operational needs and customer satisfaction.
Responsibilities
- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Qnity’s Return Policies.
- Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services.
- Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
- Support commercial strategies with Qnity customers across multiple businesses.
- Provide backup coverage as necessary.
- Responsible for establishing and maintaining relationships with the customers.
- Respond to sales team inquiries as: prices, stock, latest sales, etc.
Requirements
- Bachelor’s degree or equivalent is preferred.
- Develop proficiency as a Customer Service Representative.
- Proven ability to build and maintain strong customer relationships.
- Ability to adjust with ease to new conditions and personnel.
- Ability to identify areas for improvement and escalate for change management implementation.
- Excellent interpersonal and written communication skills.
- Strong office skills.
- Salesforce.com experience is a plus.
- Knowledge of the Order to Cash (OTC) transactions in SAP.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred.
Benefits
- Comprehensive pay and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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