Hybrid Customer Service Representative

at Qnity

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Wimington, United States

About the role

• Customer Service Representative managing customer inquiries and order processes for Qnity, a leader in advanced electronics. Collaborating with teams to meet operational needs and customer satisfaction.

Responsibilities

• Manage customer orders through Customer Service work processes and systems.
• Handle all types of customer orders, including indent orders and services invoicing requests.
• Supports customers with coordination of returns when required, following Qnity’s Return Policies.
• Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
• Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
• Identify and deliver value added services.
• Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
• Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
• Support commercial strategies with Qnity customers across multiple businesses.
• Provide backup coverage as necessary.
• Responsible for establishing and maintaining relationships with the customers.
• Respond to sales team inquiries as: prices, stock, latest sales, etc.

Requirements

• Bachelor’s degree or equivalent is preferred.
• Develop proficiency as a Customer Service Representative.
• Proven ability to build and maintain strong customer relationships.
• Ability to adjust with ease to new conditions and personnel.
• Ability to identify areas for improvement and escalate for change management implementation.
• Excellent interpersonal and written communication skills.
• Strong office skills.
• Salesforce.com experience is a plus.
• Knowledge of the Order to Cash (OTC) transactions in SAP.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
• Logistics, operations, or manufacturing experience preferred.

Benefits

• Comprehensive pay and benefits package