Retail Support Manager at STIHL coordinating dealer logistics and managing a field team. Leading various operational tasks to enhance retail performance.
About the role
- Assistant Store Manager at Coach driving sales strategies and operational efficiencies in a luxury retail environment. Leading a team and ensuring service excellence while managing store performance.
Responsibilities
- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
- Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
- Holds the management team accountable for personal productivity and management contribution
- Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives
- Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development
- Leverages and understands Coach’s tools and technology to support Service and Operations of store
- Recruits, interviews, on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Requirements
- 1 to 3 years of previous management experience in a luxury retail service environment preferable
- Possess current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
- Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
- Ability to execute at a fast pace
- Ability to communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
- Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
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