Technical Support Engineer specializing in integrating and supporting Boomi Platform for NATO projects. Collaborate with teams to maintain and enhance NCIA Boomi environments for operational effectiveness.
About the role
- Entry-Level IT Support Technician providing level 1 IT support for TANK's store employees in New Zealand. Troubleshooting hardware, software, network issues, and ensuring seamless operation of digital systems.
Responsibilities
- Provide level 1 IT support for employees across all store locations and support office, investigating, diagnosing, and resolving technology issues via phone, email, and in person.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Assist with the installation, configuration, and maintenance of one of our digital systems in store.
- Support staff with email, user-based applications, and general IT inquiries.
- Monitor and maintain IT systems to minimise downtime and ensure operational efficiency.
- Collaborate with and escalate issues to third-party support teams as needed.
- Document IT processes, common issues, and solutions for future reference.
Requirements
- A diploma or degree in IT, Computer Science or working towards it.
- Preferably currently studying at University or a recent graduate with up to one year experience in a similar role or relevant practical experience is beneficial.
- Must be comfortable to travel to store when required, you will be compensated through IRD mileage claim rates. (Must have a drivers license).
- Strong problem-solving skills with a well-organised approach.
- Excellent communication skills and the ability to work independently.
- Willingness to learn and adapt in a fast-paced environment.
Benefits
- A fun and supportive work environment.
- Hands-on experience in IT support within a growing company.
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