Hybrid IT Support Technician

at Tank Juice

• Job title: IT Support Technician
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: NZ$30 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Auckland, New Zealand

About the role

• Entry-Level IT Support Technician providing level 1 IT support for TANK's store employees in New Zealand. Troubleshooting hardware, software, network issues, and ensuring seamless operation of digital systems.

Responsibilities

• Provide level 1 IT support for employees across all store locations and support office, investigating, diagnosing, and resolving technology issues via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Assist with the installation, configuration, and maintenance of one of our digital systems in store.
• Support staff with email, user-based applications, and general IT inquiries.
• Monitor and maintain IT systems to minimise downtime and ensure operational efficiency.
• Collaborate with and escalate issues to third-party support teams as needed.
• Document IT processes, common issues, and solutions for future reference.

Requirements

• A diploma or degree in IT, Computer Science or working towards it.
• Preferably currently studying at University or a recent graduate with up to one year experience in a similar role or relevant practical experience is beneficial.
• Must be comfortable to travel to store when required, you will be compensated through IRD mileage claim rates. (Must have a drivers license).
• Strong problem-solving skills with a well-organised approach.
• Excellent communication skills and the ability to work independently.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• A fun and supportive work environment.
• Hands-on experience in IT support within a growing company.