Technical Support Engineer resolving software and hardware issues for elite sporting customers. Collaborating with various teams to enhance product reliability and support experience.
About the role
- Wintel & SolarWinds Support Engineer providing L1 Managed services for infrastructure at NEC Corporation. Monitoring and managing Data center network operations in a hybrid working environment.
Responsibilities
- Monitor all assigned infrastructure using SolarWinds
- Identify and validate alerts, events, and threshold breaches; escalate as necessary to minimize false positives
- Utilize ServiceNow ITSM for incident, request, and event management, ensuring accurate priority assignment (P1–P3) based on business impact
- Perform first-level technical triage for Wintel and Linux environments, with immediate response to P1 incidents within SLA
- Escalate issues and activate engineering resources according to incident priority, MTTx thresholds, and service impact
- Maintain working knowledge of Windows Server, Enterprise Linux (RHEL, SUSE, Ubuntu), and both virtualized and physical server environments
- Understand data center and store-based operational models
- Ensure strict adherence to SLA and MTTx targets, with continuous tracking and early escalation of potential breaches
- Uphold security, compliance, and governance standards
Requirements
- Strong understanding of Wintel and Linux environments
- Hands-on experience with SolarWinds
- Knowledge of SLAs, MTTx targets, and escalation protocols
- Excellent communication skills in English (written and verbal)
- Graduate along with technical certification
- Experience Range: 2-4 years of relevant experience in system administration and support
- Candidate should be ready to work in 24*7 environment
- Hybrid Model of working
- CCNA, Networking certification, RHEL foundation certification preferred
Benefits
- Professional development
- Work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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