Technical Support Engineer resolving software and hardware issues for elite sporting customers. Collaborating with various teams to enhance product reliability and support experience.
About the role
- Technicien support de Proximité supporting Workplace and Audiovisual environments. Join INTERWAY for technological transformation and innovative projects across various sectors.
Responsibilities
- Provide first-level on-site support across the entire Workplace and Audiovisual scope, including: the Tangram staff.
- The academy staff.
- Events.
- Room preparation (network tests, Microsoft Teams, audio, video).
- Live control-room support during on-site cohort presence (first-level support for sound, video, lighting).
Requirements
- Proficient with the Windows client environment
- Provide assistance and troubleshooting for tablets and mobile devices
- Support deployments and monitor newly implemented solutions
- Deliver training, both written and verbal, for all staff
- Develop and update procedures
- Create and manage level-1 support tickets
- Participate in employee onboarding and offboarding
- Manage first-level Audiovisual support (training will be provided by the site IT team)
Benefits
- Gift vouchers
- Quarterly bonuses
- Health insurance covered at 75%
- 50% public transport reimbursement
- Meal vouchers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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